Privacy Policy MR Coin – Our Commitment to Your Data Security

This Privacy Policy is issued by MR Coin ("we", "the platform") and applies to all users who access or register at mrcoin.biz. This document explains in detail how we collect, store, use, protect, and disclose your personal data when you use our platform.

MR Coin takes the privacy of every Malaysian player seriously. We understand that your trust is our most valuable asset, and protecting your personal data is part of our responsibility to the player community that has trusted the MR Coin platform since 2018.

• 1.1This Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards.
• 1.2This policy applies to all MR Coin services, including slots, Live Casino, Sports Betting (football, badminton, e-sports), poker, blackjack and all other games on the platform.
• 1.3If you access the MR Coin platform through a third-party link or affiliate platform, that third party's Privacy Policy is separate and MR Coin is not responsible for it.

MR Coin collects various types of personal data to deliver the best possible service, ensure platform security and comply with applicable legal requirements. The following are the categories of data collected:

Your personal data is collected through various channels as you interact with the MR Coin platform.

• 3.1Account Registration: When you register with MR Coin, you provide your basic identity data and contact information directly to us through the registration form.
• 3.2KYC Process: During identity verification, you may be asked to upload a copy of your MyKad, bank statement, or utility bill for age and identity verification purposes.
• 3.3Financial Transactions: Data is collected automatically when you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX banking, and when you request a withdrawal.
• 3.4Platform Usage: Our system automatically records your activity on the platform, including logins, games played, bets placed, and session duration.
• 3.5Cookies & Tracking Technologies: We use cookies, pixels, and similar technologies to improve the user experience and analyse platform usage patterns.
• 3.6Customer Support: When you contact the MR Coin team via live chat, email, or Telegram, your conversation data is retained for reference and service improvement purposes.

MR Coin uses your personal data solely for legitimate purposes directly related to the delivery of our services. We do not use your data for any purpose not stated here.

• 4.1To verify your identity and prevent fraud, money laundering (AML), and other illegal activities — this is a mandatory legal requirement.
• 4.2To process deposits and withdrawals in MYR via your chosen local payment method.
• 4.3To provide effective customer support and resolve any disputes or technical issues that may arise.
• 4.4To send important account-related communications, including transaction notifications, changes to terms, and security updates.
• 4.5To analyse platform usage patterns for product improvement and user experience purposes — this data is analysed in aggregate and anonymised form.
• 4.6To send you marketing communications and promotional offers — only if you have given your consent to receive such communications.
• 4.7To implement our responsible gambling programme, including identifying problematic betting patterns and providing assistance to players who need it.

MR Coin does not sell or rent your personal data to any party. However, in certain limited and lawful circumstances, we may need to share your data.

• 5.1Payment Providers: Transaction data is shared with payment providers (such as FPX processors, Touch 'n Go eWallet, GrabPay) as required to process your deposits and withdrawals.
• 5.2Game Software Providers: Minimal technical data is shared with licensed game providers to ensure game integrity and functionality — no personal identity data is shared.
• 5.3Regulatory Body: MR Coin is required to disclose certain data to regulatory authorities, law enforcement agencies or courts when mandated by law.
• 5.4Technical Service Providers: Providers that support platform operations (such as cloud services and cybersecurity) have limited access to only the data they need, and are bound by strict confidentiality agreements.
• 5.5All third parties that receive data from MR Coin are bound by data processing agreements requiring them to protect your data to the same or higher standard that we uphold.

The security of your data is a core technical and operational priority at MR Coin. We continuously invest in the latest security technologies and practices.

• 6.1All data transmitted between your device and mr coin servers is protected by TLS 1.3 and 256-bit SSL encryption protocols, making it impenetrable to unauthorised parties.
• 6.2Your password is stored in a hashed form that cannot be decrypted — MR Coin staff are unable to view your original password under any circumstances.
• 6.3MR Coin's systems are protected by multi-layered firewalls, intrusion detection and prevention systems (IDS/IPS), and 24/7 security monitoring capable of automatically detecting and blocking threats.
• 6.4We conduct regular penetration testing and security audits by independent experts to identify and address any system vulnerabilities.
• 6.5Your data is automatically backed up to separate data centres on a regular schedule to ensure service continuity and data resilience.
• 6.6All MR Coin staff with access to user data are required to undergo data security training and sign a legally binding confidentiality agreement.

MR Coin uses cookies and similar tracking technologies to enhance your experience on the platform. Below is a detailed breakdown of the types of cookies we use:

• 7.1You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of the MR Coin platform.
• 7.2MR Coin does not use third-party cookies for external advertising purposes. Any analytics cookies used are strictly for internal purposes to improve the platform.

As a data subject, you have certain rights under Malaysia's PDPA regarding your personal data held by MR Coin.

MR Coin does not knowingly collect or process personal data from individuals under the age of 18.

• 9.1The MR Coin platform is strictly for users aged 18 and above. We apply age verification during registration and a KYC process to prevent access by minors.
• 9.2Should we discover that data belonging to a child under the age of 18 has been collected inadvertently, we will delete that data immediately and close the account in question.
• 9.3If a parent or guardian believes their child has registered an account on MR Coin, please contact us immediately at support@mrcoin.biz.

MR Coin reserves the right to update this Privacy Policy from time to time in line with changes to laws, technology or our business operations.

• 10.1Any material changes to this Privacy Policy will be communicated to members via their registered email and in-account notifications at least 14 days before the changes take effect.
• 10.2The "Updated" date at the top of this document reflects the date of the latest version of the Privacy Policy. You are encouraged to review this policy periodically.
• 10.3Continued use of the MR Coin platform after any amendments take effect will be considered acceptance of the updated Privacy Policy.
• 10.4If you do not agree with changes to the Privacy Policy, you have the right to close your account and request deletion of your personal data in accordance with the established procedure.

For any enquiries, concerns, or requests relating to this Privacy Policy or your personal data, please contact us through the following channels.